NovaReads sells downloadable digital products. Because these products are delivered instantly and cannot be returned, purchases are generally non-refundable once access has been provided, except where required by applicable law.
When we will issue a refund
- The same eBook was accidentally purchased more than once (duplicate charge).
- You were unable to download your purchase after reasonable troubleshooting with our support team.
- Your local consumer protection law requires a refund.
How to request a refund
Email novareads.support@gmail.comwithin 14 days of purchase from the address used at checkout. Include your order number and a short description of the issue. We will respond within one business day and, if approved, issue the refund to your original payment method within 5–10 business days.
Chargebacks
Please contact us before initiating a chargeback. Nearly every issue can be resolved directly with our support team faster than a chargeback dispute.
Contact
Questions about this policy? Write to us at novareads.support@gmail.com.